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Another educational day for me.

I argued with someone in writing today. It just had to be done because it is already so shitty and I must make sure the shit doesn’t happen again. Tomorrow I will know the results to it. It better be solved or I really feel like killing someone because it has gone on for two days and I want to close chapter.

That aside, I was pretty occupied and happy being occupied.

Until…when my boss broke the news that he’s going to resign. 🙁

It’s just not going to be the same anymore. Maybe I shouldn’t be that negative but then my boss is such a remarkable person that you wonder what’s the probability to get someone as good or better than him.

He has taught me a lot. He shows compassion. He takes care of everyone under his wings. He understands. He is aware of who’s doing his/her job and who’s not. You don’t have to be big-mouthed to get notice if you work with him. He knows. He always knows.

He takes care of us as a person. He will always greet us “Good Morning” when he comes into the office. If he happens to bump into you in the lift, he’ll say, “Have a good lunch.”. When you go back, he will say, “Bye. See you tomorrow.”. When it’s the weekend, he will say, “Have a great weekend.” When you come back to the office after the weekend, he will ask you, “How did you spend your weekend?”

So when he broke the news to us, I was shocked and I feel so sad. I really do. I also felt like leaving.

When I was driving home, the feeling sank in again.

I would have to cherish and appreciate the remaining coming days before he leaves.

Although it’s sad that he’s going to part us, I can understand the decision that he has made and I feel happy that he’s moving to something greater.

But then, I’m still sad.

Ever felt like you’re not brave enough for your job? Ever had so many questions in your head that you’re dying to ask?

That’s what I’m going through now everyday, especially so for the past week and the coming two weeks. I’m having a great time learning and absorbing new things. There is so much to learn and I’m actually information overloaded today.

Talking on the phone to the customer is not easy. Replying them through email can be equally challenging too. When the customer rants, scolds or complains to you verbally, asking questions like, “Why?”, it is sometimes okay to just let them express and you just have to listen to them. Some people, they just have the need to express and we in turn become the listener. (Like how I’m expressing myself, and what you need to do is to read.) So, at times, they just want to say it out and you just need to say you’re sorry whether or not you are just to make them feel better.

To reply to that kind of email is not easy and I still doubt whether or not to reply. It’s a writing skill to be learned so what I do now is see how the others reply to them. Sometimes I get so impressed myself of how such messages can be composed by the others.

Now I also get to read emails which doesn’t make sense to me. Emails that seem to be talking Greek. I will learn. I will learn.

One customer wrote a letter to me. Hand-written and faxed. Attn:Grace. I didn’t have the time to read what she wrote. Knowing that her case is already settled since she insisted to speak to me only after speaking to three other colleagues of mine. I’ll read tomorrow. It’s the first time someone faxed me a hand-written letter. Romantic juga even though the content has got nothing to do with love.

I didn’t want to leave the office today after work. I wanted to stay back a little while more but had no choice but to leave since my colleague is driving me home. I was sitting in the car with my heart not beating correctly because there were things that I wanted to make sure is proper and in order before I leave.

I do wonder how my colleague handles it all by herself. I always admire her and I’m impressed every day for 7 days already. She’s going to impress me more tomorrow and for the days to come. It feels like you’re learning from the best and it’s a very good feeling. More so when the person is so ever willing to teach you, guiding you patiently.

It is really nice to work with people of such kind. They make me go speechless.